EXECUTIVE PROFILE · DALLAS, TEXAS
Brett
Langlinais
Building Products. Scaling Services. Transforming Operations.
Executive leader with 20+ years of experience building and scaling product, service and operating businesses across technology, retail, B2B and consumer electronics. Proven record improving P&L performance, developing new revenue streams, leading national service platforms and turning complex operations into measurable growth.
CAREER IMPACT
Performance measured in growth, scale and execution.
LEADERSHIP CAPABILITIES
Where strategy meets execution.
Product & Service Development
Building and commercializing new products, service programs and recurring-revenue offerings from concept through market execution.
Operations & P&L
Scaling multi-site operations, improving margins, optimizing cost structures and aligning operating models with profitable growth.
Global Sourcing & Procurement
Domestic and international sourcing, supplier development, procurement, contract negotiation and inbound logistics.
Customer & Technical Services
Designing support, repair, warranty and customer-service organizations that improve experience, retention and lifetime value.
Commercialization & Growth
Connecting product, pricing, sales, partnerships and operations to create scalable revenue streams and stronger economics.
Strategic Partnerships
Leading OEM, vendor, retailer and enterprise relationships with a focus on execution, mutual value and long-term growth.
SELECTED EXPERIENCE
Leadership across products, services and operations.
2020—PRESENT
Chief Operating Officer
eTech Parts Plus
Executive oversight of global product sourcing, repair operations, logistics, customer support and key-account sales. Led pricing, inventory, vendor and operating-cost initiatives producing 5% YoY margin improvement and $4.5M in YoY key-account growth.
2014—2020
Director, Strategy & Tech Services / Senior Category Merchant
Office Depot
Led enterprise strategy integrating $1.5B in technical-support operations and national service categories across 1,600 locations. Developed Device, Software and Coworking as-a-Service initiatives and scaled smartphone repair to 1,400+ stores.
2007—2014
VP & General Manager / General Manager
Unlimited Business Services / Vican Group
Led warranty, technical-service and retail repair operations, expanding programs nationally and adding 2,000+ retail locations while managing partner relationships and execution.
2000—2007
VP, Marketing & New Product Development
Value Added Services
Grew the business from $3M to $20M while developing national warranty, technical-support and value-added service programs and working with major retailers and OEM partners.
EARLIER
Financial, Warranty & Retail Services Leadership
Value America · CompUSA · Beneficial Management Corporation
Built private-label credit and warranty programs, generated significant new service revenue and developed operating systems supporting large-scale retail and financial-service environments.
“The common thread throughout my career is building businesses at the intersection of products, services, operations and the customer.”
EXECUTIVE OPPORTUNITIES
Let's start a conversation.
Open to executive leadership opportunities where product, services, operations, sourcing and commercial growth come together.